Last updated 12 November 2026
Your rights
Purchases from this shop come with guarantees under the Australian Consumer Law that can’t be excluded. If something is wrong with your order, you’re entitled to a replacement or refund.
Signed paperbacks
- Damaged, faulty or wrong item: send a message through the contact form within 30 days of delivery, with a photo if you can. I’ll send a replacement or refund you in full, including postage.
- Change of mind: because each copy is signed, I can’t accept change-of-mind returns.
- Lost in the post: if your order hasn’t arrived within 15 working days of dispatch, let me know and I’ll follow it up with Australia Post.
Ebooks
Ebooks are delivered instantly as a download, so they can’t be returned once downloaded. If the file won’t open or is faulty, send a message and I’ll fix it, send a new copy, or refund you.
Refunds
Approved refunds are made to your original payment method, usually within five working days. Your bank may take a few more days to show it.